Complaints about platforms’ poor service falls dramatically
Intense Life Desires Complaints fall. Source: Parmenion report The number of advisers complaining that poor service from platforms...
complaints
Complaints about finance firms climb 4% to 1.85m
FCA HQ Financial services firms received 1.85m complaints in the first half of 2025, a...
Limits on complaints need careful handling
Dr Matthew Connell, director of policy at the Personal Finance Society In this regular column...
Strategies for RIAs to handle client complaints
This is the 18th installment in a Financial Planning series by Chief Correspondent Tobias Salinger...
FOS reports 9% drop in new complaints
The primary driver of the drop in case numbers was a fall in the number...
Compliance biggest area for whistleblowing complaints
The FCA is legally required to publish an annual report on whistleblowing Two thirds (65%)...